Return Policy

Thank you for shopping at Ascension.

Note: Only items in original packaging and new, unmarked, and saleable condition can be returned. Please contact an Ascension customer support representative at 1-800-376-0520 or returns@ascensionpress.com to receive authorization before returning any items.

Pre-authorized materials may be returned within (30) days of receipt for credit. The purchase price of digital content (e.g. MP3s, downloads, etc.) will not be refunded.

All customers are responsible for return shipping costs.

Review Packs – 45-Day Risk-Free Review Offer

This special offer is available only to priests, religious, directors of religious education, teachers, youth ministers, and others authorized to make purchase decisions for a parish, diocese, or school located in the continental United States.

Review packs will be shipped to your parish/school and you will have 45 days to review the materials. If you choose to keep the materials, simply submit payment within the terms of the invoice that was emailed to you. If you choose to return the materials, you are responsible for the return shipping cost. No returns will be accepted after the review period.

Return Procedure Instructions:

  1. Pack all materials (new, unmarked, and saleable condition only) securely and send to the RETURN ADDRESS below. (We recommend using an express service, such as FedEx or UPS.)
  2. Please include a copy of the invoice in the package.
  3. Save the tracking information until your return is processed.
  4. Once the return is processed, a credit voucher will be issued to your account.

Return Address:

Ascension Press
Attn: Dept. 8735 / Returns
4001 W. Green Tree Rd
Milwaukee, WI 53209

Credit Voucher

After we receive your returned materials, we will notify you via email regarding the status of your return. We will credit the open invoice on your account or apply a credit voucher to your existing Ascension account. Credits expire after six months of being issued.

As previously noted, you are responsible for paying return shipping costs. If your order contained two or more review packs, your original shipping costs are nonrefundable and will be deducted from your refund.